
Careers
Are you ready to COME GROW WITH US?!
We pride ourselves on our dedication to strive for continuous improvement, which cannot be achieved without the insight of our valued employees. It is our commitment to achieving these results and to retain employees by providing a positive and safe work environment. We reward performance and encourage loyalty, honesty and respect in our employees. It's about how well we work together and the image we project to the community, our clients, and our suppliers that sets us aside from the rest.
Apply today! Please submit your resume to Recruitment@gfxltd.com
Only the selected candidates will receive a response. Thank you for your interest in our organization!
Ground Effects Ltd. is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Customer Service Representative - Aftermarket
Location: Windsor Department: Sales Type: Full Time Show MoreEstablished in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
...
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Who You Are:
Ground Effects is currently searching for a Customer Service Representative - Aftermarket to join our team in Windsor, Ontario on the midnight shift. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
REQUIREMENTS:
- Minimum grade 12 education required. Post-Secondary Degree/Diploma in a related field preferred
- Minimum 1-2 years experience in an external customer services environment.
- EDI/Logistics or similar capacity
- Experience in a manufacturing environment preferred
- Ability to conduct presentations
- Must have knowledge customs documentation requirements
- Must be familiar with OEM packaging specification guidelines
- Must have computer skills; including Windows and MS Office, Lotus Notes, Epicor
- Must be team oriented and possess strong communication
- Possess a valid Ontario Driver’s license
- Excellent organizational and communication skills.
- Familiarity with IATF16949 requirements
- Health and Safety, First Aid and CPR training
- Be the point of contact for all customers
- Address issues in a professional and proficient manner in order to provide 100% customer satisfaction
- Validate / resolve customer inquiries and if applicable; escalate case to aftermarket support staff / Electrical design service technician
- Coordinate remote service, payment approval and part shipment with 3rd party repair vendors
- Follow and expand upon Aftermarket warranty processes & policy documentation
- Maintains accurate and timely handling of all orders and customer documents
- Facilitate internal plant part transfer documentation requests from purchasing
- Coordinate customer part sales including quotation, shipment, Epicor documentation and invoice payments
- Ensures all shipping documentation is accurate and entered correctly in Epicor
- Coordinate shipments for expediated items through FedEx, UPS and other external logistics providers.
- Performs other duties or special projects to support department and other personnel
- Monitor and report department measurables as directed by Manager.
- Assists with any additional duties as assigned by Manager
Assistant Production Supervisor
Location: Windsor Department: Production Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Who You Are:
Ground Effects is currently searching for an Assistant Production Supervisor to join our team in Windsor, Ontario on the midnight shift. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
REQUIREMENTS:
- Must have experience in a manufacturing environment, preferably in a supervisory or managerial role.
- Minimum grade 12 education required. Post-Secondary Degree/Diploma in a related field preferred.
- Must be familiar with QS9000 requirements and Heath the Safety legislative requirement.
- Must have a strong technical background and have a general understanding of the function and operation of fabricating equipment.
- Must have blueprint reading knowledge.
- Must be team oriented, excellent communication skills and strong interpersonal skills to effectively interact with employees.
- Must have excellent organizational skills.
- Computer skills a definite asset.
- Must be knowledgeable in matters relating to health and safety.
- Must have and maintain an appropriate and valid Ontario Driver's licence.
RESPONSIBILITIES:
- Assistant to and back up for the Shift Supervisor, including all duties and responsibilities of the Supervisor.
- Hand out daily work schedules to employees (check with Production Supervisor to be sure that jobs have been correctly designated.)
- Ensure that correct prints are following jobs issued on floor.
- Comply with the provisions of the O.H.S.A. and requirements and take every precaution reasonable in the circumstances for the protection of the workers.
- Ensure that general housekeeping practices are adhered to.
- Ensure that daily preventive maintenance schedules are being adhered to.
- During the off-shifts (midnight's), the incumbent is responsible to establish and maintain communication with other people in roles of responsibility (i.e. quality, set-up, lift truck driver etc.) to ensure that production is running effectively and efficiently. At all times the Assistant Production Supervisor works closely with the Production Supervisor to report any production problems.
- Verbally and by completing the Shift Leader's Report, communicate with other shift supervisors in matters relating to production and quality (i.e. -problems, production goals being reached, machinery not working properly.)
- Ensure that employees are following all rules and codes of conduct established in the Employee Handbook.
- Ensure that employees involved in accidents receive the proper care required. All accidents must be documented on an Accident Report form accurately and completely.
- Ensure that all new personnel have received appropriate training on their job so that they are aware of Quality, Productivity and Safety requirements.
- Provide leadership and direction to production employees (direct reports) which include attendance management and performance management.
- When and where necessary, implement corrective action to bring about positive changes in employee to ensure optimum quality and efficiency, under the guidance of the production supervisor.
- Perform other duties as assigned by the Production Supervisor or designate.
Ecoat Technical Manager
Location: Windsor Ontario Department: Production Type: Full Time Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Ground Effects is currently searching for an Ecoat Technical Manager to join our Production team in Windsor, Ontario.
What You Can Expect From the Role:
The responsibilities of the Ecoat Technical Manager team member are as follows:
- Assign Daily work instructions and coordinate production requirements to supervisory staff
- Ensure that 5S and Kaizen Housekeeping practices are adhered to
- Maintain communication with other roles of responsibility (Ecoat Line Technician, Ecoat Facility Supervisor, etc...)
- Investigate documented daily inspections and provide guidance for any appropriate corrective action involving unsafe conditions
- Ensure that only authorized individuals are operating equipment
- Initiate progressive discipline actions, according to policy
- Work closely with the J.H.S.C and assist as required
- Work closely with the Plant Manager to ensure that production is running effectively and efficiently
- Provide leadership and direction to production supervisors
- Document and analyze audits pertaining to 5S and Kaizen, ensuring shop floor cleanliness
- Ensure daily check sheets and performance appraisals are completed in a timely manner
What Qualifications and Skills Do You Possess?
- Experience in a manufacturing environment
- Experience in a manufacturing environment, preferably in a supervisory or managerial role
- Must be familiar with IATF 16949 requirements, ISO awareness, 5S and Kaizen policies and significant Environmental aspects such as waste management.
- Must be familiar with the Occupational Health and Safety Act
- Computer literate – Excel, Lotus, Word, Vantage (asset)
The following working conditions are present or expected on a daily basis:
- Manufacturing environment
- Personal protective equipment must be worn at all times while on the production floor
- Travel may be required
- Ability to conduct presentations
- Manual dexterity required to use desktop computer and peripherals
Ground Effects Ltd. is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
E-Coat Line Technician
Location: Windsor Department: Production Type: Full Time Show MoreEstablished in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Ground Effects is currently searching for an E-Coat Line Technician to join our Production team on the midnight shift in Windsor, Ontario
.
What You Can Expect From the Role:
The responsibilities of the E-Coat Line Technician team member are as follows:
- Responsible for maintaining, measuring and monitoring (and repairing) all equipment on the e-coat line.
- Determine PH and conductivity levels of solutions, adding chemicals as needed.
- Check and adjust paint thickness as required
- Control and test waste treatment adding chemicals as required and ensuring proper disposal
- Ensure proper oven temperatures are maintained
- Check all temperature gages on all tanks and adjust as required
- Ensure that flow rates on all back flow valves are correct and adjust as necessary
- Monitor tanks and add or adjust chemical additives as required
- Ensure that chemical drums are changed as required
- Check percentage of paid solids of paint tank and post rinses 1, 2, &3.
- Monitor DC voltage and Amperage of rectifier.
- Start up and shut down e-coat line as required
- Control the production of D.I. water adjusting the chemical level as required
- Ensure that filters and absorbent padding is changed as required
- Ensure that tanks are emptied and recharged as required
- Perform general maintenance duties weekly including lubricating chains, as required per PM schedules
- Other duties or special projects as assigned.
- Minimum two years community college in a related field or equivalent work experience a definite asset.
- Must be familiar with IATF 16949 requirements especially as it relates to machine maintenance activities.
- Must have a strong mechanical background and have a general understanding of the function and operation of fabrication equipment.
- Must have blueprint reading knowledge.
- Must be team oriented and have excellent communication and organizational skills. Computer skills a definite asset.
- Must have excellent problem solving/troubleshooting skills.
- Knowledge of basic electricity, pneumatics and hydraulics a definite asset.
- Must have and maintain an appropriate and valid Ontario Driver's license.
- Knowledge of Basic Plumbing a definite asset
Logistics Coordinator - EDI
Location: Windsor Department: Production Type: Full Time Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Ground Effects is looking for a Logistics Coordinator EDI to join our team in Windsor, Ontario. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
The Logistics Coordinator acts professionally in representing Ground Effects when handling external parties and is responsible for providing support to the department through clerical and customer service transactions. Handles customer inquiries, customer orders and respective documentation to better serve clients and business needs.
REQUIREMENTS:
- A minimum of Grade 12 education or equivalent, with completion of post secondary education preferred
- 1-2 Years in logistics in a comparable business
- Electronic Data Interface/Logistics/ERP or similar capacity
- Experience working in the automotive industry preferred
- Ability to conduct presentations
- Must have knowledge of customs documentation requirements
- Must be familiar with OEM packaging specification guidelines
- Must have computer skills; including Windows and MS Office, Lotus Notes.
- Must be team oriented and possess strong communication
- Excellent organizational and communication skills.
- Experience with an ERP system
- Familiarity with IATF16949
- Health and Safety, First Aid and CPR training
- Experience with Epicor
- Experience working with ASN interfaces for OEM or Tier 1 customers
RESPONSIBILITIES:
- Be the point of contact for all customers
- Address issues in a professional and proficient manner in order to provide 100% customer satisfaction Monitor customer score card on demand.
- Coordinate disputes regarding the status of orders and/or products order with customers (back-orders, shipments, etc.)
- Ongoing monitoring of customer score cards. Response to provide score card information as needed
- Maintain accessibility to support afterhours and weekend production needs/concerns
- Maintains accurate and timely handling of all orders and customer documents
- Oversees the electronic submission and receival of customer requirements
- Ensure all customer orders/releases are entered into Epicor and Autocor systems
- Ensures all shipping documentation is accurate and entered correctly in Epicor and Autocor
- Performs other duties or special projects to support department and other personnel
- Assists with any additional duties as assigned by Warehouse Manager
Production Associate - Windsor
Location: Windsor, ON Department: Production Type: Full Time Show MoreWe have roles available within our Packaging and Assembly facility as well as our E-coat, Powder-Coating facility. This is a hands-on role. Job rotation is common which...
We have roles available within our Packaging and Assembly facility as well as our E-coat, Powder-Coating facility. This is a hands-on role. Job rotation is common which will give you exposure to different machines, cells and parts. You have a great work ethic and are motivated to make positive contributions to the team. You have excellent teamworking skills, possess a positive health and safety attitude and are passionate about quality and continuous improvement.
What You Can Expect From the Role:
- The responsibilities of the Production Associate (Packaging and Assembly) team member are as follows:
- Receive daily job responsibilities from the Production Supervisor and carry out duties as required.
- Ensure that work is being carried out as per work instructions (including quality requirements).
- Perform work so that production requirements are met and ensure that completed work sheet is handed into the shift leader.
- Ensure that all material whether in-process or non-conforming is tagged as per applicable procedures.
- Ensure that all material being shipped to the customer is properly labeled and packaged as per work instructions and customer packaging specifications.
- Work in compliance of the O.H.S.A. and site policies. Report all workplace incidents/accidents to the Supervisor. Use and wear the protective clothing, equipment or devices issued for protection and ensure that they are properly maintained. Notify Supervision if any protective material, equipment or device is missing or not functioning properly. Report unsafe acts or unsafe conditions.
- Adhere to housekeeping policies including 5 S initiatives.
- Other duties as required.
- The responsibilities of the Production Associate (E-coat and Powder Coating) team member are as follows:
- Ensure that all raw material is removed from containers or racks and placed onto E-Coat and P-Coat racks for processing.
- Ensure that the proper number of parts are hung on proper racks for maximum efficiency.
- Ensure parts are off loaded properly and packaged into designated racks and proper containers or bins.
- Ensure that all containers are properly labeled by process, part number, and quantities.
- Sand and clean parts as required to ensure quality expectations are met.
- Ensure 100% inspection for zero defects.
- Assist other operators as directed by the Supervisor.
- Adhere to housekeeping and 5 S initiatives.
- Work in compliance of the O.H.S.A. and site policies. Report all workplace incidents/accidents to the Supervisor. Use and wear the protective clothing, equipment or devices issued for protection and ensure that they are properly maintained. Notify Supervisor if any protective material, equipment or device is missing or not functioning properly. Report unsafe acts or unsafe conditions. Ensure proper PPE is being worn.
- Update production board and Epicor as required.
- Ensure proper parts are hung and packaged per schedule.
- Adjust blower speed as necessary.
- Other duties as assigned.
What Qualifications and Skills Do You Possess?
- Must have a general understanding of Quality Systems Requirements IATF 16949.
- Must be aware of quality, productivity and safety standards as it relates to the job being performed and ensure that they are consistently met.
- Must be able to read blueprints.
- Should be team-oriented.
- Experience in a manufacturing environment an asset.
- Knowledge and application of Epicor systems.
- Grade 12 education.
Other Important Details You Need to Know:
- Travel may be required.
- You must be able to conduct presentations.
- Manual dexterity is required to use desktop computer and peripherals.
- Shift: Swing Shift or Steady Midnights
Production Supervisor
Location: Windsor Department: Production Type: Full Time Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Who You Are:
Ground Effects is currently searching for a Production Supervisor to join our team in Windsor, Ontario on the midnight shift. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
REQUIREMENTS:
RESPONSIBILITIES:
Hand out daily job traveller to employees (check with Production Coordinator to be sure that jobs have been correctly designated.)Comply with the provisions of the O.H.S.A. and requirements and take every precaution reasonable in the circumstances for the protection of the workers.
Ensure that 5S and Kaizen housekeeping practices are adhered to.
Ensure that daily preventive maintenance schedules are being adhered to.
During the off-shifts (afternoons and midnight's), the incumbent is responsible to establish and maintain communication with other people in roles of responsibility (i.e. quality, set-up, lift truck driver etc.) to ensure that production is running effectively and efficiently. During the day shift, the Production Supervisor works closely with the Production Co-ordinator to report any production problems.
Verbally and by completing the Shift Leader's Report, communicate with other
shift supervisors in matters relating to production and quality (i.e. -problems,
production goals being reached, machinery not working properly.)
Ensure that employees are following all rules and codes of conduct established in
the Employee Handbook.
Ensure that employees involved in accidents receive the proper care required.
All accidents must be documented on an Accident Report form accurately and
completely.
Ensure that all new personnel have received appropriate training on their job so
that they are aware of Quality, Productivity and Safety requirements.
Provide leadership and direction to production employees (direct reports) which
include attendance management and performance management.
Perform audits pertaining to 5S and Kaizen ensuring shop floor cleanliness
When and where necessary, implement corrective action to bring about positive
changes in employee to ensure optimum quality and efficiency.
Complete performance appraisals in a timely manner for hourly employees
Ensure proper completion of daily check sheets (verification sheets) to maximize
employee performance and safety
Ensure that employees are issued job travelers.
Ensure that Daily Labour reports are edited, and tracked to oversee employee
performance
May be required to work above and beyond normal shift hours to ensure an
understanding and completion of production requirements
Perform other duties as assigned by the Production Manager.
IT Functional Architect
Location: Whitby, ON Department: IT Type: Full Time Show MoreEstablished in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Ground Effects is looking for a IT Functional Architect in Whitby, Ontario. Ground Effects Ltd. has dedicated itself to excellence since 1986 and has evolved into a multi-faceted supplier of quality interior/exterior accessory components for the automotive industry and more.
REQUIREMENTS:
- A Degree in IT, Mathematics or Computer Science, Information Management, or Statistics
- Project Management Professional Certification
- 5 years in the IT field.
- 7 years of proven working experience as a Functional Architect, Data Analyst or Business Analyst.
- Previous experience in Business, Quality Assurance, Engineering or Manufacturing.
- 10 years in IT with technical expertise in data models, database design, data mining, and segmentation techniques.
- 10 + years as a Business Analyst with strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL, etc.), and programming languages (C#, XML, JavaScript, or ETL frameworks)
- Knowledge of Cloud Computing
- Knowledge of Server and Desktop Systems
- Knowledge of Ethernet Network
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to evolve with a rapidly changing environment and anticipate changes in technology.
- Knowledge of current and emerging technologies
- Business Relationship Management, Demand Management and Project Management Office (PMO):
- Work with key business customers to define project scope and identify and prioritize requirements.
- Work with PMO to facilitate demand prioritization and other PMO-related processes.
- Help the Business define reporting and system process requirements. Own and develop a relationship with the business and external partners, working with them to optimize and enhance our systems and integrations.
- Business champion (a bridge between IT and the Business) for the assigned Business Unit:
- Report on familiar sources of technical issues or questions and make recommendations to the business.
- Constantly look for ways to improve monitoring, discover issues and deliver better value to the organization.
- IT Governance/ Change Control and Quality Assurance: • Perform or coordinate quality assurance testing for all assigned work.
- Communicate key insights and findings (QA issues/ Bugs) to the project team.
- Prepare Solution documentation and present changes to the Change Control Board (CCB).
- ERP and Master Data Management Analysis.
- Process Definition, Solution Design, Configuration, and Data Mining. Facilitate the design, implementation, and communication of customer-focused solutions.
- Conduct Process Mapping.
- Define configuration specifications and business analysis documentation.
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Filter and “clean” data by reviewing key performance indicators to locate and correct master data problems.
- Assist with developing and implementing data collection systems, analytics, and other strategies that optimize statistical efficiency and quality.
IT Business Process Analyst
Location: Windsor Department: IT Type: Full Time Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Who You Are:
Ground Effects is currently searching for an IT Business Process Analyst to join our team in Windsor, Ontario. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
REQUIREMENTS:
- Post-Secondary Degree/Diploma in a related field
- Computer Science, Engineering, or Business
- 2 years in IT field
- 3 years in Business Process Improvement
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to evolve with a rapidly changing environment and anticipate changes in technology
- Knowledge of current and emerging technologies
- Past hands-on experience in delivering products and services
- Experience summarizing and presenting findings and challenges to manager level employees
RESPONSIBILITIES:
- Facilitate the design, implementation, and communication of customer focused solutions
- Work with key business customers to define project scope and identify and prioritize requirements.
- Define, manage, and implement the solutions to identified business issues
- Focus on continuous process improvement and user satisfaction by increasing IT’s value through innovation and emerging technologies.
- Identify opportunities and recommend solutions that will enhance or improve current business processes.
- Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
- Perform project management duties for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post mortems.
- Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
- Other Duties as assigned
Help Desk Technician
Location: Windsor Department: IT Type: Full Time Show MoreWho We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario....
Who We Are:
Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario.
At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect to be a part of a great team that values safety and quality.
Ground Effects is looking for a Help Desk Technician to join our team in Windsor, Ontario. Our ideal candidate is a self-motivated team player with good communication and organizational skills and would be responsible for, but not limited to, the following:
REQUIREMENTS:
- Graduate of a College program preferably in Information Systems or equivalent.
- One to Two years’ experience supporting computers in a networked environment.
- Excellent troubleshooting capability.
- Previous successful customer service experience.
- Sound judgment and decision-making skills.
- Demonstrate flexibility and embrace change.
- Strong analytical, technical, problem solving and organizational skills.
- Must be process and procedure oriented.
- Strong written and oral communication skills.
- Must have flexibility in scheduling to meet changing call volume levels.
- Must be able to communicate technical information to customers in a non-technical manner.
- Strong knowledge of and/or experience supporting Windows and MS Office products.
- Technical training in Information Systems.
- Experience with current desktop and server operating systems (Linux knowledge would be an asset).
- Experience with desktop productivity applications and Lotus Notes would be an asset.
- Must have and maintain a valid driver's licence.
- Working knowledge of business printing systems.
- Related industry specific certifications.
RESPONSIBILITIES:
- To provide level 1 and some level 2 support on issues within production/manufacturing and office environments.
- Address and triage issues as they come into the department and address based on priority status.
- Perform installation and maintenance on IT related equipment to ensure ideal uptime of each item.
- Organize, coordinate, and follow through to completion IT-related activities to support upgrades, expansions, replacements. An example of this is coordinating network drops on plant floor.
- Perform document and change management to ensure all key stakeholders have pertinent and up to date information. Keep ticketing system up to date ensuring time is captured and tickets are properly managed to ensure KPI’s are properly measured.
- Manage all software and hardware access and support of central business systems.
- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system.
- Troubleshoot hardware, software and network related issues.
- Provide restorative or maintenance actions to resolve end-user issues.
- Assist with defining and documenting knowledge base articles.
- Assist with special project work as needed.
- Will escalate problems to the next level of support when necessary.
- Consistently meet or exceed required performance criteria.
- May be required to work shift work to support 24-hour operations.
- Will be required to be available on-call.
- Other duties or special projects as assigned.